Terms & Conditions of Supply

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

Please read these terms carefully before you submit your order to us as they apply to the products you purchase from us.

Information about us

www.aestheticsjournal.com is a site operated by Aesthetics Media Limited. We are registered in England and Wales under company number 09887184 and have our registered office at Prince Albert House, King Street, Maidenhead, SL6 1DT, UK. Our main trading address is Aesthetics Media Ltd, 70 London Road, Regal House, Twickenham, TW1 3QS.

Changes to these terms

Any changes we may make to these terms and conditions at any time will be posted on this page. Please check back frequently to see any updates or changes we have made.


When you sign and submit an order for a product and/or services to us, this does not mean we have accepted your order. Our acceptance of the order will take place when we issue you with a written confirmation email at which point a contract will come into existence between you and us.


We make every effort to ensure that details about our products and services and any other information on our website or other promotional material are up to date. However, where information is incorrect or is subject to change, we reserve the right to withdraw or substitute the product or service and to cancel any outstanding orders or bookings with notice to you.


We understand that plans can change and we will always try to accommodate your request to amend or cancel your booking. Cancellation notices should be made in writing by post or email or by telephone to the contact details above. Their effective date of your cancellation notice will be the date that the notice is received by us.

Delegate/guest places can be cancelled any time up to and including 28 days before the date of the conference or event and a full refund will be provided, less an administration fee of £50. No refunds will be given for cancellations after that date. Substitutions can be made up to and including 7 days before the event by providing the details of the colleague who wishes to take your place, and this may, in our sole discretion, be subject to an administration fee of £50. In the unlikely event that an event has to be cancelled by us you will be offered a ticket to the rescheduled event or a full refund.

Some promotional prices are non refundable. This will be clearly indicated on the offer whenever this is the case.

In connection with our journal and/or training materials, your cancellation rights depend on what you have ordered and how it is delivered. If we deliver it as digital content to you, and you agree to this when ordering, you will not have a right to change your mind after receipt of the electronic materials. If you have ordered a hard copy, you may cancel your order for it for any reason within 14 days by contacting our customer support team on 0203 096 1228 or at support@aestheticsjournal.com. If you have the right to change your mind, we will provide you with a full refund together with any delivery charges. If you cancel the contract after a hard copy has been dispatched to you or you have received it, you must return it to us by post to Aesthetics Media Ltd, 70 London Road, Regal House, Twickenham, TW1 3QS, and pay the delivery costs of returning it.


Refunds will normally be credited to your credit/debit card account within 3-5 working days. Where this is not possible we will send you a cheque or bank transfer within 30 days.


We accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the cardholder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. If you have not received a confirmation email, you should not assume that the order has been processed. We recommend that you do not send cash through the post.


UK prices shown in GBP include VAT (Value Added Tax)* at the standard UK rate unless otherwise specified. It is always possible that, despite our best efforts to ensure prices are up to date and correct, errors may occur and in this case you will be contacted with confirmation of the correct price before your order is completed.


We are PCI DSS compliant and have taken steps to ensure that your payment information is processed confidentially and accurately. Our secure servers protect information by Secure Sockets Layer (‘SSL’), the industry standard encryption technology. SSL works with Internet Explorer, Chrome, Safari and Firefox. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. After your order is processed your encrypted credit card number is deleted. This means that there is no way that someone can obtain your credit card number from us. All details are collected and transferred using secure methods. We do not store your payment details after we have processed your payment. We use a secure payment provider, Eway, to process electronic transactions.


Where ticket postage is applicable, the price quoted includes the cost of postage to your address. We use standard second-class post in the UK and standard airmail post overseas. We do not send tickets by courier or other non-standard postal method. Any additional postal costs will be clearly specified at the time of booking.


All survey responses are confidential and all information given is studied in an aggregated form only. Only those meeting the qualifying requirements will be allowed to complete the survey. Please note if you enter any competitions on the site, it may be necessary for us to provide some of your personal information to the promoters of the competition in order that you can receive your prize.

Where a prize draw is offered, only those qualifying for and completing the survey will be entered and prizes are limited to one per person. Fraudulent or multiple entries will be disqualified. Winners will be chosen at random from qualifying entries and will be notified by email. Winners have 28 days from receipt of the winners’ email to claim their prize. Our decision is final and no correspondence will be entered into. Employees of Aesthetics Media Ltd and their immediate families cannot be entered into any prize draw but may complete a survey if eligible to do so.


By registering with this site you provide permission for us to contact you regarding your subscription/booking/entry as well as additional relevant information regarding our products and events.

If you choose to subscribe to the Aesthetics journal and/or receive updates from us or selected third party partners, you will be added to the relevant mailing lists. You can choose to unsubscribe from these by changing your subscription preferences in the My Profile section of this website. We take the privacy of our users very seriously and take all steps reasonably necessary to store your details safely and securely. Please see our Privacy Policy for full details of how we will use the data provided to us.


We use cookies to help us recognise that you are an existing customer. We do not use cookies to store credit card numbers, address information or any other personal information. Please see our Cookie Policy for full details of how we will use the data provided to us.


We reserve the right to refuse admission or to remove any person from our events if we believe that their presence may compromise the safety of themselves or others, or be harmful or detrimental in any way to the event itself or Aesthetics or any of our employees, business partners, suppliers and sub-contractors.

By being present at our events, including the Aesthetics Conference and Exhibition (‘ACE’) and the Aesthetics Awards, you give your consent to be filmed, recorded and/or photographed. You also agree and give all necessary consents required under the Copyright Designs and Patents Act 1988 and all other applicable legislations. We are authorised to use any film, recording and/or photograph in all current and future media worldwide for marketing and promotional purposes without being liable to you or any third party. Quotes provided to the Aesthetics journal team regarding the event may also be used in promotional material without seeking further permission from you.


ACE is strictly for those over 18 years of age only. No children will be granted access to the event due to the medical nature of the content, whereby clinical procedures are being demonstrated and medicines are being advertised.

You accept that by having your badge scanned at an Exhibition stand, your details will be passed to this Exhibitor.

You accept that by attending a sponsored Masterclass, your details will be passed to the sponsor of the Masterclass.


  1. Entries
    1. Entry is open to individuals, practices and companies working within the medical aesthetics industry. The awards are organised and promoted by Aesthetics. You will need to create an account on the Aesthetics Awards website to enter.
    2. Entries must be made and submitted on the Aesthetic Awards website on or before the closing date specified. Entries made by any other method will not be considered. Entries received after the closing date will not be considered or will be subject to a late payment fee.
    3. You can enter once in each appropriate category. Multiple entries in the same category for the same clinic, individual, treatment or product will be disregarded.
    4. Entrants must ensure that their submission is complete at the point of entry. Aesthetics will not guarantee acceptance of any additional or replacement information provided by the entrant following the submission of their entry. If extra or replacement information is provided within 2 weeks of the closing date, Aesthetics may choose to amend the entrant’s submission if an administration fee of £100 is paid. Once the shortlisting process has begun, no further or replacement information will be accepted.
    5. Once you have submitted your entry you may withdraw from the process up to the point of shortlisting, but you will be charged an administration fee of £1,000. Once the shortlisting has been completed, there will be no opportunity to withdraw from the Awards.
  2. Judging
    1. The finalists will be decided by the Aesthetics journal team. The panel of judges appointed by the Aesthetics journal team will judge the winners.
    2. Judges use a points system to judge each entry against the entry criteria. Judges will use the information supplied on the entry forms to judge each entry. Incomplete entries will be judged on the information available at the time of judging.
    3. It is the responsibility of the entrant to ensure that entries are completed and submitted correctly and that all relevant information has been supplied and is accurate. The Aesthetics journal team and judging panel accept no responsibility for lost or incomplete entries.
    4. Aesthetics and the judging panels reserve the right to reject entries or move them into other categories if appropriate. Whole categories may be merged with others or removed altogether if insufficient entries are received.
    5. The decision of the Aesthetics journal team in all matters is final.
  3. Voting
    1. Online voting for those categories specified will open on the Aesthetics Awards website in September.
    2. Voting is open to individuals working within the medical aesthetics industry only.
    3. You may vote once in each category.
    4. You must create an account on the Aesthetics website to vote. Your name, email address and IP address will be captured with your vote.
    5. Votes suspected to be fraudulent, including multiple votes from the same name, email address and IP address may be discounted from the final result.
    6. The decision of the Aesthetics journal team in all matters is final.
    7. Feedback you provide when voting will be provided to the company you are voting for in an anonymised format.
    8. Finalists may not vote on their customers' behalf. If you are a finalist and will be encouraging your customers to vote at a particular event you must notify us in advance of the event and provide full details including proof of attendees if deemed necessary so that we can cross reference these votes if they are from the same or similar IP address.
  4. Booking
    1. Places at the Aesthetics Awards ceremony are limited and entry is by ticket only.
    2. You can purchase tickets for the Awards ceremony individually or for whole tables via the Aesthetics Awards website or by contacting our customer support team on 0203 096 1228.
    3. We cannot guarantee ticket availability. When all tickets have been sold, booking will be closed.
    4. When purchasing tickets via the website or via our customer support team an account will be created for you on the Aesthetics website.
    5. The Company agrees and undertakes that it will:

      a) submit a list of all guests attending the event and their dietary requirements no later than 14 days before the date of the event via the Aesthetics Media website.

      b) obtain such consents as may be necessary under current Data Protection legislation to allow for the publication of their guests’ details in any Aesthetics Awards brochure that is published to coincide with the event.
    6. Tickets must be paid for in advance of the event. Aesthetics reserves the right to refuse entry to anyone holding a ticket that has not been paid for.
    7. In the unlikely event that the Awards ceremony is postponed or cancelled by us we will offer an equivalent ticket or booking at the reorganised event or, if that is not possible or you are unable to attend, a full refund for the ticket price.
    8. You may cancel your booking but if you do cancellation fees will be payable as follows:- Cancellation within 1 month of the event will incur a 100% cancellation fee. Cancellation within 1-3 months of the event will incur a 75% cancellation fee. Cancellation within 3 or more months of the event will incur a 10% cancellation fee.
  5. Award Presentations
    1. Awards will be presented at the Aesthetic Awards ceremony. Winning is not conditional on attendance at the event but, finalists should inform the Aesthetics Awards organisers in advance if they will not be present at the event, and nominate a representative to receive the award on their behalf.
    2. Each category Winner will receive an award trophy engraved with their name or company name. Additional trophies can be ordered (at additional cost) after the event.
    3. Highly Commended and Commended awards will be announced on the night and certificates sent out following the event. Additional certificates (with framing options) can be ordered at additional cost after the event.
    4. The views of any speaker appearing at the event will be the views solely of the speaker concerned and Aesthetics Media Ltd will have no responsibility for them
  6. Privacy
    1. Aesthetics Media Ltd gathers certain information about the Company in respect of this Event. The information gathered includes the Company’s contact’s name, employer, email address and telephone number. In addition, the Company’s account’s contact details are also collected.
    2. When the Company arranges payment of the booking fee Aesthetic Media Ltd will also be required to process this information to ensure that the payment can be processed. We do not retain the Company’s payment details after payment for the Event has been processed.
    3. The Company’s contact details as provided on this form are required to be processed by us for operation reasons such as recording transactions and to allow Aesthetic Media Limited to organise the Event. The personal details obtained will be retained for a period of [two] years from the date of signature.
    4. Aesthetics Media Ltd will share personal information with law enforcement or other authorities if required to so by applicable law.
    5. The Organiser is committed to ensuring its obligations under the Data Protection Act 1998 and the General Data Protection Regulation (as may be in force from time to time) are met and has put in place adequate internal procedures to ensure any and all personal information is protected from unauthorised use, theft or destruction.
    6. For further information in respect of our use of personal data please see our Privacy Policy


Every effort is made to ensure that the guidance given in the journal, on our website (that is, where the content is added by us) and at our events is correct and accurate, however knowledge and best practice in this field is always subject to constant change and so we cannot guarantee the content and accuracy of our guidance. Practitioners are advised to check the most current advice from their professional bodies and should exercise their own professional judgement in the diagnosis and management of each patient and not rely on our guidance. The opinions expressed in our materials and at our events are not necessarily those of Aesthetics. Please be aware that in connection with the Community part of the site, we are not responsible for, and will not be liable to you or any third party, for the content or accuracy of any Contributions posted by users of the Community as such Contributions do not represent our views.

If we fail to comply with these terms, we are responsible for any direct loss or damage you suffer that is foreseeable as a result of our breach of these terms, however our total liability to you in contract, tort (including negligence) breach of statutory duty or otherwise, shall not exceed the price paid by you for the product and/or service.

We shall not be liable to you whether in contract tort (including negligence) breach of statutory duty or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with your use of this site and our associated products and services, or any contract between us.

Noting in these terms excludes or limits our liability in any way for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control.

An ‘Event Outside Our Control’ means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms, we will contact you as soon as reasonably possible to notify you, and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Either you or us may cancel a contract if an Event Outside Our Control takes place and continues for longer than 4 weeks.


We may transfer our rights and obligations under these terms to another organisation, and we will always tell you in writing if this happens, but this will not affect your rights under any contract or the obligations owed to you under any contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.


If you have any concerns about any good or service offered by us, please contact our customer service department on 0203 096 1228 or email support@aestheticsjournal.com and we will do our utmost to resolve your complaint as quickly as possible. We will confirm receipt of complaints received by email within 3 working days. All complaints received are investigated and a written response is normally given within 2 weeks of the date of receiving any complaint.


If you are a consumer, please note that these terms and conditions, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms and conditions, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


To contact us, please email support@aestheticsjournal.com or telephone our customer service department on 0203 096 1228 or write to us at Aesthetics Media Ltd, 70 London Road, Regal House, Twickenham, TW1 3QS.


Our customer service department is open from 9:00am to 5:30pm Monday to Friday, excluding public holidays in the UK.

Thank you for visiting our site.